Terms and Conditions | WindowPoint HQ B.V.
Valid for all deliveries, assembly, and installations | Version: November 2024


At WindowPoint, we value clarity. These terms and conditions set out all agreements regarding delivery, assembly, and service. This way, you know exactly what to expect from us and what we may expect from you.


1. Who we are

  • WindowPoint: WindowPoint B.V., based in Rotterdam, KvK 89630807.
  • You: our customer, private or business.
  • Products: windows, doors, sliding doors, glazing, and accessories.
  • Services: delivery, assembly, installation, service, and aftercare.


2. Written communication

By written communication we mean:

  • a letter by post, or
  • an e-mail to the official e-mail address of WindowPoint: office@windowpoint.nl


WhatsApp, SMS, social media, and telephone conversations are considered oral communication and have no formal status for changes, cancellations, or complaints.


3. Quotations and orders

  • Quotations are valid for 14 days, unless stated otherwise.
  • An order becomes final after your approval and our written confirmation.


4. Payment terms

Products & materials

  • 70% upon order: after signing the quotation.
  • 30% no later than 7 days before delivery: before transport or delivery.


Assembly & installation

  • 30% upon order: reservation of planning and capacity.
  • 40% at start of assembly: no later than before the start of the work.
  • 30% upon completion: payable no later than 7 days after completion.


Remaining balance

  • At least 10% of the total order amount always remains open until completion.
  • This balance must be paid no later than 7 days after completion.


Outstanding points

  • If there are outstanding points after completion, a reasonable part of the remaining amount may be withheld until these points are resolved.
  • This amount will be determined reasonably and in proportion to the nature and extent of the points.


5. Planning and rescheduling by WindowPoint

  • The agreed date for delivery and assembly is a target date.
  • If we have to reschedule due to weather conditions, supply issues, illness, scheduling conflicts, or production errors, then:
  • we will inform you immediately;
  • we will schedule a new date in consultation, within our planning capacity;
  • rescheduling is not a reason for discounts or compensation, as long as a new date is scheduled within a reasonable time frame.


Reasonable time frame means:

  • Normally: within 30 days of the original date.
  • If new production is required, the production and delivery time applies as the reasonable period, even if this is 8–12 weeks or longer.


6. Rescheduling by the customer

If you wish to reschedule the agreed date, we will charge only the actual costs for:

  • reserved labour (own staff or subcontractors);
  • hired equipment (e.g., aerial work platforms);
  • incurred preparation costs (transport, planning).


Costs for rescheduling by the customer:

  • 30–15 days before assembly: 10% of these costs
  • 15–7 days before assembly: 30% of these costs
  • 7–2 days before assembly: 60% of these costs
  • 2 days or less before assembly or in case of no-show: 100% of these costs


7. Rescheduling after delivery

  • After delivery, installation can be postponed at the customer's request for a maximum of 14 days.
  • After this period, storage and relocation costs will be charged, based on the actual additional costs.
  • Rescheduling will take place within our available planning capacity; there is no right to an immediate new date.


8. Permits and preparation

  • You are responsible for permits and notifications, unless we agree otherwise in writing.
  • The site must be safe, accessible, and clear, with power supply and dry storage.
  • Asbestos or hazardous materials must be removed before starting. If discovered during work, we will stop immediately; additional costs and delays are your responsibility.


9. Assembly and surrounding damage

  • We work carefully and in accordance with good workmanship.
  • Damage to the immediate surroundings of the window (plasterwork, tiling, painting, window sills, wallpaper) is normal and is not our responsibility unless agreed otherwise in writing beforehand.


Major damage is:

  • damage outside the immediate work area,
  • or damage clearly exceeding what is normally to be expected,
  • and demonstrably caused by careless actions of our installers.


Major damage will be repaired or compensated by us.


10. Completion

  • Completion always takes place by WindowPoint if we carry out the assembly.
  • Together with the customer, we check the work during completion.
  • Any outstanding points are listed and resolved within a reasonable period.
  • Visible defects must be reported in writing within 14 days.
  • Hidden defects must be reported as soon as you discover them.


11. Additional costs

Additional costs will only be charged when:

  • the customer changes or postpones the planning;
  • work not included in the quotation becomes necessary due to circumstances;
  • delays occur due to unsafe working conditions or missing permits for which the customer is responsible.


All additional costs will always be discussed and confirmed in writing beforehand.


12. Warranty and maintenance

  • 20-year warranty: on product and assembly if we deliver and install.
  • 5–10 year factory warranty: if you install yourself and we only deliver. Depends on the chosen manufacturer.


Warranty becomes void in case of:

  • incorrect use or insufficient maintenance,
  • repairs or modifications by third parties,
  • damage due to extreme conditions (storm, moisture, subsidence).


Warranty on parts:

  • Glazing: 10 years against leakage
  • Hardware: 5 years
  • Finishing and sealing work: 2 years


To maintain warranty, you must normally maintain the product according to our advice.


13. Risk and usage

The risk of damage, loss, or theft passes to the customer:

  • upon delivery without assembly: once the products have been delivered to the delivery address and received by the customer;
  • upon delivery with assembly: once WindowPoint has completed the work and it has been accepted.


Until that moment, the risk remains entirely with WindowPoint, except when damage is caused by:

  • unsafe site conditions,
  • poor accessibility or storage space arranged by the customer.


14. Liability

  • We are liable up to the maximum invoice amount of the relevant part of the order.
  • No liability for consequential damage such as loss of profit or business damage, except if prohibited by law or in cases of intent or gross negligence.
  • Consumer statutory rights and protections always apply.


15. Force majeure

  • In circumstances beyond our control, such as extreme weather, illness, war, pandemics, supply problems, or government measures, we may adjust the planning or terminate the agreement without compensation.


16. Bankruptcy and suspension

  • In case of bankruptcy, suspension of payments, or serious payment arrears, we may suspend or terminate work, retaining the right to payment for products already delivered and costs incurred.


17. Disputes and governing law

  • Dutch law applies to our agreements.
  • Disputes will be handled by the court in Rotterdam, unless a different court is legally required for consumers.
  • This is an English translation of the original Dutch document. In case of differences, the Dutch version shall always prevail.


18. Final provision

We value clear agreements and open communication. If you have any questions, please feel free to contact us; we will work it out together.



Download the original terms

Would you like to read our official terms and conditions?


Click here to download the original Dutch version (PDF)


This web page contains an English translation for convenience only.
In case of differences, the Dutch version shall always prevail.